allow format ticket's description

typescript/frontend-marios2/src/content/dashboards/Tickets/CreateTicketModal.tsx

@@ -21,6 +21,8 @@ import {
 import AttachFileIcon from '@mui/icons-material/AttachFile';
 import { FormattedMessage, useIntl } from 'react-intl';
 import axiosConfig from 'src/Resources/axiosConfig';
+import CommentFormatToolbar from './CommentFormatToolbar';
+import { handleListEnter } from './commentMarkdown';
 import {
   TicketPriority,
   TicketCategory,
@@ -87,6 +89,7 @@ function CreateTicketModal({ open, onClose, onCreated, defaultInstallationId }:
 
   // File attachments
   const fileInputRef = useRef<HTMLInputElement>(null);
+  const descriptionRef = useRef<HTMLInputElement | null>(null);
   const [selectedFiles, setSelectedFiles] = useState<File[]>([]);
   const [uploading, setUploading] = useState(false);
   const [uploadProgress, setUploadProgress] = useState(0);
@@ -547,17 +550,35 @@ function CreateTicketModal({ open, onClose, onCreated, defaultInstallationId }:
           />
         )}
 
-        <TextField
-          label={
-            <FormattedMessage id="description" defaultMessage="Description" />
-          }
-          value={description}
-          onChange={(e) => setDescription(e.target.value)}
-          multiline
-          rows={4}
-          fullWidth
-          margin="dense"
-        />
+        <Box sx={{ display: 'flex', flexDirection: 'column', gap: 1, mt: 1 }}>
+          <Box sx={{ display: 'flex', justifyContent: 'space-between', alignItems: 'center', flexWrap: 'wrap', gap: 1 }}>
+            <CommentFormatToolbar
+              textareaRef={descriptionRef}
+              value={description}
+              onChange={setDescription}
+              disabled={submitting || uploading}
+            />
+            <Typography variant="caption" color="text.disabled">
+              <FormattedMessage
+                id="commentMarkdownHint"
+                defaultMessage="Markdown: **bold**, #, ##"
+              />
+            </Typography>
+          </Box>
+          <TextField
+            label={
+              <FormattedMessage id="description" defaultMessage="Description" />
+            }
+            value={description}
+            onChange={(e) => setDescription(e.target.value)}
+            onKeyDown={(e) => handleListEnter(e, description, setDescription)}
+            inputRef={descriptionRef}
+            multiline
+            rows={4}
+            fullWidth
+            margin="dense"
+          />
+        </Box>
 
         {/* File attachments */}
         <Box sx={{ mt: 1 }}>

typescript/frontend-marios2/src/content/dashboards/Tickets/TicketDetail.tsx

@@ -50,6 +50,8 @@ import Footer from 'src/components/Footer';
 import StatusChip from './StatusChip';
 import AiDiagnosisPanel from './AiDiagnosisPanel';
 import CommentThread from './CommentThread';
+import CommentFormatToolbar from './CommentFormatToolbar';
+import { renderCommentBody, handleListEnter } from './commentMarkdown';
 import TimelinePanel from './TimelinePanel';
 import FileUploadButton from 'src/components/FileUploadButton';
 import DocumentList from 'src/components/DocumentList';
@@ -98,6 +100,7 @@ function TicketDetailPage() {
   const [solveGateOpen, setSolveGateOpen] = useState(false);
   const rootCauseRef = useRef<HTMLInputElement | null>(null);
   const solutionRef  = useRef<HTMLInputElement | null>(null);
+  const descriptionRef = useRef<HTMLInputElement | null>(null);
 
   // Custom "Other" editing state
   const [editCustomSub, setEditCustomSub] = useState('');
@@ -411,7 +414,24 @@ function TicketDetailPage() {
               <Divider />
               <CardContent>
                 {editingDescription ? (
-                  <Box sx={{ display: 'flex', flexDirection: 'column', gap: 1.5 }}>
+                  <Box sx={{ display: 'flex', flexDirection: 'column', gap: 1 }}>
+                    <Box sx={{ display: 'flex', justifyContent: 'space-between', alignItems: 'center', flexWrap: 'wrap', gap: 1 }}>
+                      <CommentFormatToolbar
+                        textareaRef={descriptionRef}
+                        value={description}
+                        onChange={(next) => {
+                          setDescription(next);
+                          setDescriptionSaved(false);
+                        }}
+                        disabled={savingDescription}
+                      />
+                      <Typography variant="caption" color="text.disabled">
+                        <FormattedMessage
+                          id="commentMarkdownHint"
+                          defaultMessage="Markdown: **bold**, #, ##"
+                        />
+                      </Typography>
+                    </Box>
                     <TextField
                       multiline
                       minRows={3}
@@ -421,6 +441,13 @@ function TicketDetailPage() {
                         setDescription(e.target.value);
                         setDescriptionSaved(false);
                       }}
+                      onKeyDown={(e) =>
+                        handleListEnter(e, description, (next) => {
+                          setDescription(next);
+                          setDescriptionSaved(false);
+                        })
+                      }
+                      inputRef={descriptionRef}
                     />
                     <Box display="flex" justifyContent="flex-end" alignItems="center" gap={1}>
                       {descriptionSaved && (
@@ -447,23 +474,18 @@ function TicketDetailPage() {
                       </Button>
                     </Box>
                   </Box>
+                ) : ticket.description ? (
+                  renderCommentBody(ticket.description)
                 ) : (
                   <Typography
-                    variant="body1"
-                    sx={{ whiteSpace: 'pre-wrap' }}
+                    component="span"
+                    variant="body2"
+                    color="text.secondary"
                   >
-                    {ticket.description || (
-                      <Typography
-                        component="span"
-                        variant="body2"
-                        color="text.secondary"
-                      >
-                        <FormattedMessage
-                          id="noDescription"
-                          defaultMessage="No description provided."
-                        />
-                      </Typography>
-                    )}
+                    <FormattedMessage
+                      id="noDescription"
+                      defaultMessage="No description provided."
+                    />
                   </Typography>
                 )}