allow edit ticket name

This commit is contained in:
Yinyin Liu 2026-04-28 15:05:37 +02:00
parent bb1efaf0e9
commit 7c6b86d562
9 changed files with 139 additions and 10 deletions

View File

@ -2241,6 +2241,20 @@ public class Controller : ControllerBase
var existing = Db.GetTicketById(ticket.Id);
if (existing is null) return NotFound();
// Subject is creator-only. Non-creators submitting a different Subject
// (typically a stale client-side view during a concurrent edit) are
// silently coerced to the existing value rather than 403'd, so an
// unrelated update (status, assignee, ...) never fails on a stale subject.
if (existing.CreatedByUserId != user.Id)
{
ticket.Subject = existing.Subject;
}
else if (String.IsNullOrWhiteSpace(ticket.Subject))
{
return BadRequest("Subject is required.");
}
var subjectChanged = !String.Equals(ticket.Subject, existing.Subject);
// Enforce resolution when resolving
if (ticket.Status == (Int32)TicketStatus.Resolved
&& (String.IsNullOrWhiteSpace(ticket.RootCause) || String.IsNullOrWhiteSpace(ticket.Solution)))
@ -2248,6 +2262,8 @@ public class Controller : ControllerBase
return BadRequest("Root Cause and Solution are required to resolve a ticket.");
}
var oldSubject = existing.Subject;
ticket.CreatedAt = existing.CreatedAt;
ticket.CreatedByUserId = existing.CreatedByUserId;
ticket.UpdatedAt = DateTime.UtcNow;
@ -2344,7 +2360,22 @@ public class Controller : ControllerBase
});
}
return Db.Update(ticket) ? ticket : StatusCode(500, "Update failed.");
if (!Db.Update(ticket)) return StatusCode(500, "Update failed.");
if (subjectChanged)
{
Db.Create(new TicketTimelineEvent
{
TicketId = ticket.Id,
EventType = (Int32)TimelineEventType.SubjectChanged,
Description = $"Subject changed: \"{oldSubject}\" → \"{ticket.Subject}\".",
ActorType = (Int32)TimelineActorType.Human,
ActorId = user.Id,
CreatedAt = DateTime.UtcNow
});
}
return ticket;
}
[HttpDelete(nameof(DeleteTicket))]

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@ -6,7 +6,7 @@ public enum TimelineEventType
{
Created = 0, StatusChanged = 1, Assigned = 2,
CommentAdded = 3, AiDiagnosisAttached = 4, Escalated = 5,
ResolutionAdded = 6
ResolutionAdded = 6, SubjectChanged = 7
}
public enum TimelineActorType { System = 0, AiAgent = 1, Human = 2 }

View File

@ -1,4 +1,5 @@
import React, { useCallback, useEffect, useRef, useState } from 'react';
import React, { useCallback, useContext, useEffect, useRef, useState } from 'react';
import { UserContext } from 'src/contexts/userContext';
import { useNavigate, useParams } from 'react-router-dom';
import {
Alert,
@ -87,6 +88,12 @@ function TicketDetailPage() {
const [editingDescription, setEditingDescription] = useState(false);
const [savingDescription, setSavingDescription] = useState(false);
const [descriptionSaved, setDescriptionSaved] = useState(false);
const [subject, setSubject] = useState('');
const [editingSubject, setEditingSubject] = useState(false);
const [savingSubject, setSavingSubject] = useState(false);
const [subjectError, setSubjectError] = useState('');
const userCtx = useContext(UserContext);
const currentUser = userCtx?.currentUser;
const [docRefreshKey, setDocRefreshKey] = useState(0);
const [solveGateOpen, setSolveGateOpen] = useState(false);
const rootCauseRef = useRef<HTMLInputElement | null>(null);
@ -107,6 +114,7 @@ function TicketDetailPage() {
setRootCause(res.data.ticket.rootCause ?? '');
setSolution(res.data.ticket.solution ?? '');
setDescription(res.data.ticket.description ?? '');
setSubject(res.data.ticket.subject ?? '');
setEditCustomSub(res.data.ticket.customSubCategory ?? '');
setEditCustomCat(res.data.ticket.customCategory ?? '');
setError('');
@ -205,6 +213,25 @@ function TicketDetailPage() {
});
};
const handleSaveSubject = () => {
if (!detail) return;
const trimmed = subject.trim();
if (!trimmed) {
setSubjectError(intl.formatMessage({ id: 'subjectRequired', defaultMessage: 'Subject is required.' }));
return;
}
setSavingSubject(true);
setSubjectError('');
axiosConfig
.put('/UpdateTicket', { ...detail.ticket, subject: trimmed })
.then(() => {
fetchDetail();
setEditingSubject(false);
})
.catch(() => setSubjectError(intl.formatMessage({ id: 'failedToSaveSubject', defaultMessage: 'Failed to save subject.' })))
.finally(() => setSavingSubject(false));
};
const handleSaveDescription = () => {
if (!detail) return;
setSavingDescription(true);
@ -285,10 +312,66 @@ function TicketDetailPage() {
</Box>
<Box mb={3}>
<Typography variant="h3" gutterBottom>
#{ticket.id} {ticket.subject}
</Typography>
<Box display="flex" gap={1} alignItems="center">
{editingSubject ? (
<Box sx={{ display: 'flex', flexDirection: 'column', gap: 1, mb: 1 }}>
<Box display="flex" gap={1} alignItems="flex-start">
<Typography variant="h3" sx={{ whiteSpace: 'nowrap', pt: 0.5 }}>
#{ticket.id}
</Typography>
<TextField
fullWidth
autoFocus
value={subject}
onChange={(e) => {
setSubject(e.target.value);
setSubjectError('');
}}
error={!!subjectError}
helperText={subjectError}
/>
</Box>
<Box display="flex" justifyContent="flex-end" gap={1}>
<Button
size="small"
onClick={() => {
setEditingSubject(false);
setSubject(ticket.subject);
setSubjectError('');
}}
>
<FormattedMessage id="cancel" defaultMessage="Cancel" />
</Button>
<Button
variant="contained"
size="small"
onClick={handleSaveSubject}
disabled={savingSubject}
>
<FormattedMessage id="save" defaultMessage="Save" />
</Button>
</Box>
</Box>
) : (
<Box display="flex" alignItems="center" gap={1} flexWrap="wrap">
<Typography variant="h3" gutterBottom sx={{ mb: 0 }}>
#{ticket.id} {ticket.subject}
</Typography>
{currentUser?.id === ticket.createdByUserId && (
<Button
size="small"
startIcon={<EditIcon />}
onClick={() => {
setSubject(ticket.subject);
setSubjectError('');
setEditingSubject(true);
}}
>
<FormattedMessage id="edit" defaultMessage="Edit" />
</Button>
)}
</Box>
)}
<Box display="flex" gap={1} alignItems="center" mt={1}>
<StatusChip status={ticket.status} size="medium" />
<Typography variant="body2" color="text.secondary">
{intl.formatMessage(priorityKeys[ticket.priority] ?? { id: 'unknown', defaultMessage: '-' })} ·{' '}

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@ -20,7 +20,8 @@ const eventTypeKeys: Record<number, { id: string; defaultMessage: string }> = {
[TimelineEventType.CommentAdded]: { id: 'timelineCommentAdded', defaultMessage: 'Comment Added' },
[TimelineEventType.AiDiagnosisAttached]: { id: 'timelineAiDiagnosis', defaultMessage: 'AI Diagnosis' },
[TimelineEventType.Escalated]: { id: 'timelineEscalated', defaultMessage: 'Escalated' },
[TimelineEventType.ResolutionAdded]: { id: 'timelineResolutionAdded', defaultMessage: 'Resolution Added' }
[TimelineEventType.ResolutionAdded]: { id: 'timelineResolutionAdded', defaultMessage: 'Resolution Added' },
[TimelineEventType.SubjectChanged]: { id: 'timelineSubjectChanged', defaultMessage: 'Subject Changed' }
};
const eventTypeColors: Record<number, string> = {
@ -30,7 +31,8 @@ const eventTypeColors: Record<number, string> = {
[TimelineEventType.CommentAdded]: '#2e7d32',
[TimelineEventType.AiDiagnosisAttached]: '#0288d1',
[TimelineEventType.Escalated]: '#d32f2f',
[TimelineEventType.ResolutionAdded]: '#4caf50'
[TimelineEventType.ResolutionAdded]: '#4caf50',
[TimelineEventType.SubjectChanged]: '#7b1fa2'
};
interface TimelinePanelProps {

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@ -181,7 +181,8 @@ export enum TimelineEventType {
CommentAdded = 3,
AiDiagnosisAttached = 4,
Escalated = 5,
ResolutionAdded = 6
ResolutionAdded = 6,
SubjectChanged = 7
}
export type Ticket = {

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@ -623,6 +623,8 @@
"subCategory": "Unterkategorie",
"edit": "Bearbeiten",
"save": "Speichern",
"subjectRequired": "Betreff ist erforderlich.",
"failedToSaveSubject": "Betreff konnte nicht gespeichert werden.",
"descriptionSaved": "Beschreibung gespeichert.",
"subCatGeneral": "Allgemein",
"subCatOther": "Sonstiges",
@ -653,6 +655,7 @@
"timelineAiDiagnosis": "KI-Diagnose",
"timelineEscalated": "Eskaliert",
"timelineResolutionAdded": "Lösung hinzugefügt",
"timelineSubjectChanged": "Betreff geändert",
"timelineCreatedDesc": "Ticket erstellt von {name}.",
"timelineStatusChangedDesc": "Status geändert auf {status}.",
"timelineAssignedDesc": "Zugewiesen an {name}.",

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@ -371,6 +371,8 @@
"subCategory": "Sub-Category",
"edit": "Edit",
"save": "Save",
"subjectRequired": "Subject is required.",
"failedToSaveSubject": "Failed to save subject.",
"descriptionSaved": "Description saved.",
"subCatGeneral": "General",
"subCatOther": "Other",
@ -401,6 +403,7 @@
"timelineAiDiagnosis": "AI Diagnosis",
"timelineEscalated": "Escalated",
"timelineResolutionAdded": "Resolution Added",
"timelineSubjectChanged": "Subject Changed",
"timelineCreatedDesc": "Ticket created by {name}.",
"timelineStatusChangedDesc": "Status changed to {status}.",
"timelineAssignedDesc": "Assigned to {name}.",

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@ -623,6 +623,8 @@
"subCategory": "Sous-catégorie",
"edit": "Modifier",
"save": "Enregistrer",
"subjectRequired": "Le sujet est requis.",
"failedToSaveSubject": "Échec de l'enregistrement du sujet.",
"descriptionSaved": "Description enregistrée.",
"subCatGeneral": "Général",
"subCatOther": "Autre",
@ -653,6 +655,7 @@
"timelineAiDiagnosis": "Diagnostic IA",
"timelineEscalated": "Escaladé",
"timelineResolutionAdded": "Résolution ajoutée",
"timelineSubjectChanged": "Sujet modifié",
"timelineCreatedDesc": "Ticket créé par {name}.",
"timelineStatusChangedDesc": "Statut modifié en {status}.",
"timelineAssignedDesc": "Assigné à {name}.",

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@ -623,6 +623,8 @@
"subCategory": "Sottocategoria",
"edit": "Modifica",
"save": "Salva",
"subjectRequired": "L'oggetto è obbligatorio.",
"failedToSaveSubject": "Impossibile salvare l'oggetto.",
"descriptionSaved": "Descrizione salvata.",
"subCatGeneral": "Generale",
"subCatOther": "Altro",
@ -653,6 +655,7 @@
"timelineAiDiagnosis": "Diagnosi IA",
"timelineEscalated": "Escalato",
"timelineResolutionAdded": "Risoluzione aggiunta",
"timelineSubjectChanged": "Oggetto modificato",
"timelineCreatedDesc": "Ticket creato da {name}.",
"timelineStatusChangedDesc": "Stato modificato in {status}.",
"timelineAssignedDesc": "Assegnato a {name}.",