added ticket dashboard frontend: Detail & AI
This commit is contained in:
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a40c168f1a
commit
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@ -2088,14 +2088,68 @@ public class Controller : ControllerBase
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var ticket = Db.GetTicketById(id);
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if (ticket is null) return NotFound();
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var installation = Db.GetInstallationById(ticket.InstallationId);
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var creator = Db.GetUserById(ticket.CreatedByUserId);
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var assignee = ticket.AssigneeId.HasValue ? Db.GetUserById(ticket.AssigneeId) : null;
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return new
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{
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ticket,
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comments = Db.GetCommentsForTicket(id),
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diagnosis = Db.GetDiagnosisForTicket(id),
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timeline = Db.GetTimelineForTicket(id)
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timeline = Db.GetTimelineForTicket(id),
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installationName = installation?.InstallationName ?? $"#{ticket.InstallationId}",
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creatorName = creator?.Name ?? $"User #{ticket.CreatedByUserId}",
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assigneeName = assignee?.Name
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};
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}
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[HttpGet(nameof(GetTicketSummaries))]
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public ActionResult<Object> GetTicketSummaries(Token authToken)
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{
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var user = Db.GetSession(authToken)?.User;
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if (user is null || user.UserType != 2) return Unauthorized();
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var tickets = Db.GetAllTickets();
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var summaries = tickets.Select(t =>
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{
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var installation = Db.GetInstallationById(t.InstallationId);
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return new
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{
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t.Id, t.Subject, t.Status, t.Priority, t.Category, t.SubCategory,
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t.InstallationId, t.CreatedAt, t.UpdatedAt,
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installationName = installation?.InstallationName ?? $"#{t.InstallationId}"
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};
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});
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return Ok(summaries);
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}
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[HttpGet(nameof(GetAdminUsers))]
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public ActionResult<IEnumerable<Object>> GetAdminUsers(Token authToken)
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{
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var user = Db.GetSession(authToken)?.User;
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if (user is null || user.UserType != 2) return Unauthorized();
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return Ok(Db.Users
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.Where(u => u.UserType == 2)
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.Select(u => new { u.Id, u.Name })
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.ToList());
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}
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[HttpPost(nameof(SubmitDiagnosisFeedback))]
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public ActionResult SubmitDiagnosisFeedback(Int64 ticketId, Int32 feedback, String? overrideText, Token authToken)
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{
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var user = Db.GetSession(authToken)?.User;
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if (user is null || user.UserType != 2) return Unauthorized();
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var diagnosis = Db.GetDiagnosisForTicket(ticketId);
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if (diagnosis is null) return NotFound();
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diagnosis.Feedback = feedback;
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diagnosis.OverrideText = overrideText;
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return Db.Update(diagnosis) ? Ok() : StatusCode(500, "Failed to save feedback.");
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}
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}
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@ -0,0 +1,276 @@
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import React, { useEffect, useRef, useState } from 'react';
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import {
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Alert,
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Box,
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Button,
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Card,
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CardContent,
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CardHeader,
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Chip,
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CircularProgress,
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Divider,
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List,
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ListItem,
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ListItemIcon,
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ListItemText,
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Typography
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} from '@mui/material';
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import CheckCircleOutlineIcon from '@mui/icons-material/CheckCircleOutline';
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import ThumbUpIcon from '@mui/icons-material/ThumbUp';
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import ThumbDownIcon from '@mui/icons-material/ThumbDown';
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import { FormattedMessage } from 'react-intl';
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import axiosConfig from 'src/Resources/axiosConfig';
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import {
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DiagnosisStatus,
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DiagnosisFeedback,
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TicketAiDiagnosis
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} from 'src/interfaces/TicketTypes';
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interface AiDiagnosisPanelProps {
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diagnosis: TicketAiDiagnosis | null;
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onRefresh: () => void;
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}
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function getConfidenceColor(
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confidence: number
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): 'success' | 'warning' | 'error' {
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if (confidence >= 0.7) return 'success';
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if (confidence >= 0.4) return 'warning';
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return 'error';
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}
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function parseActions(actionsJson: string | null): string[] {
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if (!actionsJson) return [];
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try {
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const parsed = JSON.parse(actionsJson);
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return Array.isArray(parsed) ? parsed : [];
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} catch {
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return actionsJson.split('\n').filter((s) => s.trim());
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}
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}
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const feedbackLabels: Record<number, string> = {
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[DiagnosisFeedback.Accepted]: 'Accepted',
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[DiagnosisFeedback.Rejected]: 'Rejected',
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[DiagnosisFeedback.Overridden]: 'Overridden'
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};
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function AiDiagnosisPanel({ diagnosis, onRefresh }: AiDiagnosisPanelProps) {
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const intervalRef = useRef<ReturnType<typeof setInterval> | null>(null);
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const [submittingFeedback, setSubmittingFeedback] = useState(false);
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const isPending =
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diagnosis &&
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(diagnosis.status === DiagnosisStatus.Pending ||
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diagnosis.status === DiagnosisStatus.Analyzing);
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useEffect(() => {
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if (isPending) {
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intervalRef.current = setInterval(onRefresh, 5000);
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}
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return () => {
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if (intervalRef.current) clearInterval(intervalRef.current);
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};
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}, [isPending, onRefresh]);
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const handleFeedback = (feedback: DiagnosisFeedback) => {
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if (!diagnosis) return;
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setSubmittingFeedback(true);
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axiosConfig
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.post('/SubmitDiagnosisFeedback', null, {
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params: {
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ticketId: diagnosis.ticketId,
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feedback
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}
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})
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.then(() => onRefresh())
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.finally(() => setSubmittingFeedback(false));
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};
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if (!diagnosis) {
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return (
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<Card>
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<CardHeader
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title={
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<FormattedMessage
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id="aiDiagnosis"
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defaultMessage="AI Diagnosis"
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/>
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}
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/>
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<Divider />
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<CardContent>
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<Typography variant="body2" color="text.secondary">
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<FormattedMessage
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id="noDiagnosis"
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defaultMessage="No AI diagnosis available."
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/>
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</Typography>
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</CardContent>
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</Card>
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);
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}
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if (isPending) {
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return (
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<Card>
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<CardHeader
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title={
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<FormattedMessage
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id="aiDiagnosis"
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defaultMessage="AI Diagnosis"
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/>
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}
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/>
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<Divider />
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<CardContent>
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<Box
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sx={{ display: 'flex', alignItems: 'center', gap: 2, py: 2 }}
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>
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<CircularProgress size={24} />
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<Typography variant="body2">
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<FormattedMessage
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id="diagnosisAnalyzing"
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defaultMessage="AI is analyzing this ticket..."
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/>
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</Typography>
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</Box>
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</CardContent>
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</Card>
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);
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}
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if (diagnosis.status === DiagnosisStatus.Failed) {
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return (
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<Card>
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<CardHeader
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title={
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<FormattedMessage
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id="aiDiagnosis"
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defaultMessage="AI Diagnosis"
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/>
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}
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/>
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<Divider />
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<CardContent>
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<Alert severity="error">
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<FormattedMessage
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id="diagnosisFailed"
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defaultMessage="AI diagnosis failed. Please try again later."
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/>
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</Alert>
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</CardContent>
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</Card>
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);
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}
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const actions = parseActions(diagnosis.recommendedActions);
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const hasFeedback = diagnosis.feedback != null;
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return (
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<Card>
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<CardHeader
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title={
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<FormattedMessage id="aiDiagnosis" defaultMessage="AI Diagnosis" />
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}
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/>
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<Divider />
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<CardContent sx={{ display: 'flex', flexDirection: 'column', gap: 2 }}>
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<Box>
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<Typography variant="subtitle2" gutterBottom>
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<FormattedMessage id="rootCause" defaultMessage="Root Cause" />
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</Typography>
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<Typography variant="body2">
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{diagnosis.rootCause ?? '-'}
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</Typography>
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</Box>
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<Box>
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<Typography variant="subtitle2" gutterBottom>
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<FormattedMessage id="confidence" defaultMessage="Confidence" />
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</Typography>
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{diagnosis.confidence != null ? (
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<Chip
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label={`${Math.round(diagnosis.confidence * 100)}%`}
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color={getConfidenceColor(diagnosis.confidence)}
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size="small"
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/>
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) : (
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<Typography variant="body2">-</Typography>
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)}
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</Box>
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{actions.length > 0 && (
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<Box>
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<Typography variant="subtitle2" gutterBottom>
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<FormattedMessage
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id="recommendedActions"
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defaultMessage="Recommended Actions"
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/>
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</Typography>
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<List dense disablePadding>
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{actions.map((action, i) => (
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<ListItem key={i} disableGutters>
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<ListItemIcon sx={{ minWidth: 32 }}>
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<CheckCircleOutlineIcon
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fontSize="small"
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color="primary"
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/>
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</ListItemIcon>
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<ListItemText primary={action} />
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</ListItem>
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))}
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</List>
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</Box>
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)}
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<Divider />
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{hasFeedback ? (
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<Box>
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<Typography variant="body2" color="text.secondary">
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<FormattedMessage
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id="feedbackSubmitted"
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defaultMessage="Feedback: {feedback}"
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values={{
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feedback: feedbackLabels[diagnosis.feedback!] ?? 'Unknown'
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}}
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/>
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</Typography>
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</Box>
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) : (
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<Box sx={{ display: 'flex', gap: 1, alignItems: 'center' }}>
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<Typography variant="subtitle2">
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<FormattedMessage
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id="diagnosisFeedbackLabel"
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defaultMessage="Was this helpful?"
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/>
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</Typography>
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<Button
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size="small"
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variant="outlined"
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color="success"
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startIcon={<ThumbUpIcon />}
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disabled={submittingFeedback}
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onClick={() => handleFeedback(DiagnosisFeedback.Accepted)}
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>
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<FormattedMessage id="accept" defaultMessage="Accept" />
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</Button>
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<Button
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size="small"
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variant="outlined"
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color="error"
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startIcon={<ThumbDownIcon />}
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disabled={submittingFeedback}
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onClick={() => handleFeedback(DiagnosisFeedback.Rejected)}
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>
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<FormattedMessage id="reject" defaultMessage="Reject" />
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</Button>
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</Box>
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)}
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</CardContent>
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</Card>
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);
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}
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export default AiDiagnosisPanel;
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@ -0,0 +1,133 @@
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import React, { useState } from 'react';
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import {
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Avatar,
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Box,
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Button,
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Card,
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CardContent,
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CardHeader,
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Divider,
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TextField,
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Typography
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} from '@mui/material';
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import PersonIcon from '@mui/icons-material/Person';
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import SmartToyIcon from '@mui/icons-material/SmartToy';
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import { FormattedMessage } from 'react-intl';
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import axiosConfig from 'src/Resources/axiosConfig';
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import { CommentAuthorType, TicketComment } from 'src/interfaces/TicketTypes';
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interface CommentThreadProps {
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ticketId: number;
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comments: TicketComment[];
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onCommentAdded: () => void;
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}
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function CommentThread({
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ticketId,
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comments,
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onCommentAdded
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}: CommentThreadProps) {
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const [body, setBody] = useState('');
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const [submitting, setSubmitting] = useState(false);
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const sorted = [...comments].sort(
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(a, b) => new Date(a.createdAt).getTime() - new Date(b.createdAt).getTime()
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);
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const handleSubmit = () => {
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if (!body.trim()) return;
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setSubmitting(true);
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axiosConfig
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.post('/AddTicketComment', { ticketId, body })
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.then(() => {
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setBody('');
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onCommentAdded();
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})
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.finally(() => setSubmitting(false));
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};
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return (
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<Card>
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<CardHeader
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title={
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<FormattedMessage id="comments" defaultMessage="Comments" />
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}
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/>
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<Divider />
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<CardContent sx={{ display: 'flex', flexDirection: 'column', gap: 2 }}>
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{sorted.length === 0 && (
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<Typography variant="body2" color="text.secondary">
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<FormattedMessage
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id="noComments"
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defaultMessage="No comments yet."
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/>
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</Typography>
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)}
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{sorted.map((comment) => {
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const isAi = comment.authorType === CommentAuthorType.AiAgent;
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return (
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<Box
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key={comment.id}
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sx={{ display: 'flex', gap: 1.5, alignItems: 'flex-start' }}
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>
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<Avatar
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sx={{
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width: 32,
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height: 32,
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bgcolor: isAi ? 'primary.main' : 'grey.500'
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}}
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>
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{isAi ? (
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<SmartToyIcon fontSize="small" />
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) : (
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<PersonIcon fontSize="small" />
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)}
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</Avatar>
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<Box sx={{ flex: 1 }}>
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<Box
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sx={{ display: 'flex', alignItems: 'baseline', gap: 1 }}
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>
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<Typography variant="subtitle2">
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{isAi ? 'AI' : `User #${comment.authorId ?? '?'}`}
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</Typography>
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<Typography variant="caption" color="text.disabled">
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{new Date(comment.createdAt).toLocaleString()}
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</Typography>
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</Box>
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<Typography variant="body2" sx={{ whiteSpace: 'pre-wrap' }}>
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{comment.body}
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</Typography>
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</Box>
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</Box>
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);
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})}
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<Divider />
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<Box sx={{ display: 'flex', gap: 1 }}>
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<TextField
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size="small"
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fullWidth
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multiline
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minRows={2}
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maxRows={4}
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placeholder="Add a comment..."
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value={body}
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onChange={(e) => setBody(e.target.value)}
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/>
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<Button
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variant="contained"
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onClick={handleSubmit}
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disabled={submitting || !body.trim()}
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sx={{ alignSelf: 'flex-end' }}
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>
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<FormattedMessage id="addComment" defaultMessage="Add" />
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</Button>
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</Box>
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</CardContent>
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</Card>
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);
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}
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export default CommentThread;
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@ -0,0 +1,39 @@
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import React from 'react';
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import { Chip } from '@mui/material';
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import { TicketStatus } from 'src/interfaces/TicketTypes';
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const statusLabels: Record<number, string> = {
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[TicketStatus.Open]: 'Open',
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[TicketStatus.InProgress]: 'In Progress',
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[TicketStatus.Escalated]: 'Escalated',
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[TicketStatus.Resolved]: 'Resolved',
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[TicketStatus.Closed]: 'Closed'
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};
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const statusColors: Record<
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number,
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'error' | 'warning' | 'info' | 'success' | 'default'
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> = {
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[TicketStatus.Open]: 'error',
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[TicketStatus.InProgress]: 'warning',
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[TicketStatus.Escalated]: 'error',
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[TicketStatus.Resolved]: 'success',
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[TicketStatus.Closed]: 'default'
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};
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interface StatusChipProps {
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status: number;
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size?: 'small' | 'medium';
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}
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function StatusChip({ status, size = 'small' }: StatusChipProps) {
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return (
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<Chip
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label={statusLabels[status] ?? 'Unknown'}
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color={statusColors[status] ?? 'default'}
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size={size}
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/>
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);
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}
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export default StatusChip;
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@ -0,0 +1,432 @@
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import React, { useCallback, useEffect, useState } from 'react';
|
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import { useNavigate, useParams } from 'react-router-dom';
|
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import {
|
||||
Alert,
|
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Box,
|
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Button,
|
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Card,
|
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CardContent,
|
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CardHeader,
|
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CircularProgress,
|
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Container,
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Dialog,
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DialogActions,
|
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DialogContent,
|
||||
DialogContentText,
|
||||
DialogTitle,
|
||||
Divider,
|
||||
FormControl,
|
||||
Grid,
|
||||
InputLabel,
|
||||
MenuItem,
|
||||
Select,
|
||||
Typography
|
||||
} from '@mui/material';
|
||||
import ArrowBackIcon from '@mui/icons-material/ArrowBack';
|
||||
import DeleteIcon from '@mui/icons-material/Delete';
|
||||
import { FormattedMessage } from 'react-intl';
|
||||
import axiosConfig from 'src/Resources/axiosConfig';
|
||||
import {
|
||||
TicketDetail as TicketDetailType,
|
||||
TicketStatus,
|
||||
TicketPriority,
|
||||
TicketCategory,
|
||||
TicketSubCategory,
|
||||
AdminUser,
|
||||
subCategoryLabels
|
||||
} from 'src/interfaces/TicketTypes';
|
||||
import Footer from 'src/components/Footer';
|
||||
import StatusChip from './StatusChip';
|
||||
import AiDiagnosisPanel from './AiDiagnosisPanel';
|
||||
import CommentThread from './CommentThread';
|
||||
import TimelinePanel from './TimelinePanel';
|
||||
|
||||
const priorityLabels: Record<number, string> = {
|
||||
[TicketPriority.Critical]: 'Critical',
|
||||
[TicketPriority.High]: 'High',
|
||||
[TicketPriority.Medium]: 'Medium',
|
||||
[TicketPriority.Low]: 'Low'
|
||||
};
|
||||
|
||||
const categoryLabels: Record<number, string> = {
|
||||
[TicketCategory.Hardware]: 'Hardware',
|
||||
[TicketCategory.Software]: 'Software',
|
||||
[TicketCategory.Network]: 'Network',
|
||||
[TicketCategory.UserAccess]: 'User Access',
|
||||
[TicketCategory.Firmware]: 'Firmware'
|
||||
};
|
||||
|
||||
const statusOptions = [
|
||||
{ value: TicketStatus.Open, label: 'Open' },
|
||||
{ value: TicketStatus.InProgress, label: 'In Progress' },
|
||||
{ value: TicketStatus.Escalated, label: 'Escalated' },
|
||||
{ value: TicketStatus.Resolved, label: 'Resolved' },
|
||||
{ value: TicketStatus.Closed, label: 'Closed' }
|
||||
];
|
||||
|
||||
function TicketDetailPage() {
|
||||
const { id } = useParams<{ id: string }>();
|
||||
const navigate = useNavigate();
|
||||
const [detail, setDetail] = useState<TicketDetailType | null>(null);
|
||||
const [loading, setLoading] = useState(true);
|
||||
const [error, setError] = useState('');
|
||||
const [updatingStatus, setUpdatingStatus] = useState(false);
|
||||
const [adminUsers, setAdminUsers] = useState<AdminUser[]>([]);
|
||||
const [updatingAssignee, setUpdatingAssignee] = useState(false);
|
||||
const [deleteOpen, setDeleteOpen] = useState(false);
|
||||
const [deleting, setDeleting] = useState(false);
|
||||
|
||||
const fetchDetail = useCallback(() => {
|
||||
if (!id) return;
|
||||
axiosConfig
|
||||
.get('/GetTicketDetail', { params: { id: Number(id) } })
|
||||
.then((res) => {
|
||||
setDetail(res.data);
|
||||
setError('');
|
||||
})
|
||||
.catch(() => setError('Failed to load ticket details.'))
|
||||
.finally(() => setLoading(false));
|
||||
}, [id]);
|
||||
|
||||
useEffect(() => {
|
||||
fetchDetail();
|
||||
axiosConfig
|
||||
.get('/GetAdminUsers')
|
||||
.then((res) => setAdminUsers(res.data))
|
||||
.catch(() => {});
|
||||
}, [fetchDetail]);
|
||||
|
||||
const handleStatusChange = (newStatus: number) => {
|
||||
if (!detail) return;
|
||||
setUpdatingStatus(true);
|
||||
axiosConfig
|
||||
.put('/UpdateTicket', { ...detail.ticket, status: newStatus })
|
||||
.then(() => fetchDetail())
|
||||
.catch(() => setError('Failed to update status.'))
|
||||
.finally(() => setUpdatingStatus(false));
|
||||
};
|
||||
|
||||
const handleAssigneeChange = (assigneeId: number | '') => {
|
||||
if (!detail) return;
|
||||
setUpdatingAssignee(true);
|
||||
axiosConfig
|
||||
.put('/UpdateTicket', {
|
||||
...detail.ticket,
|
||||
assigneeId: assigneeId === '' ? null : assigneeId
|
||||
})
|
||||
.then(() => fetchDetail())
|
||||
.catch(() => setError('Failed to update assignee.'))
|
||||
.finally(() => setUpdatingAssignee(false));
|
||||
};
|
||||
|
||||
const handleDelete = () => {
|
||||
if (!id) return;
|
||||
setDeleting(true);
|
||||
axiosConfig
|
||||
.delete('/DeleteTicket', { params: { id: Number(id) } })
|
||||
.then(() => navigate('/tickets'))
|
||||
.catch(() => {
|
||||
setError('Failed to delete ticket.');
|
||||
setDeleting(false);
|
||||
setDeleteOpen(false);
|
||||
});
|
||||
};
|
||||
|
||||
if (loading) {
|
||||
return (
|
||||
<Container maxWidth="xl" sx={{ mt: 4, textAlign: 'center' }}>
|
||||
<CircularProgress />
|
||||
</Container>
|
||||
);
|
||||
}
|
||||
|
||||
if (error || !detail) {
|
||||
return (
|
||||
<Container maxWidth="xl" sx={{ mt: 4 }}>
|
||||
<Alert severity="error">{error || 'Ticket not found.'}</Alert>
|
||||
<Button
|
||||
startIcon={<ArrowBackIcon />}
|
||||
onClick={() => navigate('/tickets')}
|
||||
sx={{ mt: 2 }}
|
||||
>
|
||||
<FormattedMessage id="backToTickets" defaultMessage="Back to Tickets" />
|
||||
</Button>
|
||||
</Container>
|
||||
);
|
||||
}
|
||||
|
||||
const { ticket, comments, diagnosis, timeline } = detail;
|
||||
|
||||
return (
|
||||
<div style={{ userSelect: 'none' }}>
|
||||
<Container maxWidth="xl" sx={{ mt: '20px' }}>
|
||||
<Box display="flex" justifyContent="space-between" alignItems="center" mb={2}>
|
||||
<Button
|
||||
startIcon={<ArrowBackIcon />}
|
||||
onClick={() => navigate('/tickets')}
|
||||
>
|
||||
<FormattedMessage id="backToTickets" defaultMessage="Back to Tickets" />
|
||||
</Button>
|
||||
<Button
|
||||
color="error"
|
||||
startIcon={<DeleteIcon />}
|
||||
onClick={() => setDeleteOpen(true)}
|
||||
>
|
||||
<FormattedMessage id="deleteTicket" defaultMessage="Delete" />
|
||||
</Button>
|
||||
</Box>
|
||||
|
||||
<Box mb={3}>
|
||||
<Typography variant="h3" gutterBottom>
|
||||
#{ticket.id} — {ticket.subject}
|
||||
</Typography>
|
||||
<Box display="flex" gap={1} alignItems="center">
|
||||
<StatusChip status={ticket.status} size="medium" />
|
||||
<Typography variant="body2" color="text.secondary">
|
||||
{priorityLabels[ticket.priority] ?? '-'} ·{' '}
|
||||
{categoryLabels[ticket.category] ?? '-'}
|
||||
{ticket.subCategory !== TicketSubCategory.General &&
|
||||
` · ${subCategoryLabels[ticket.subCategory] ?? ''}`}
|
||||
</Typography>
|
||||
</Box>
|
||||
</Box>
|
||||
|
||||
<Grid container spacing={3}>
|
||||
{/* Left column: Description, AI Diagnosis, Comments */}
|
||||
<Grid item xs={12} md={8}>
|
||||
<Card sx={{ mb: 3 }}>
|
||||
<CardHeader
|
||||
title={
|
||||
<FormattedMessage
|
||||
id="description"
|
||||
defaultMessage="Description"
|
||||
/>
|
||||
}
|
||||
/>
|
||||
<Divider />
|
||||
<CardContent>
|
||||
<Typography
|
||||
variant="body1"
|
||||
sx={{ whiteSpace: 'pre-wrap' }}
|
||||
>
|
||||
{ticket.description || (
|
||||
<Typography
|
||||
component="span"
|
||||
variant="body2"
|
||||
color="text.secondary"
|
||||
>
|
||||
<FormattedMessage
|
||||
id="noDescription"
|
||||
defaultMessage="No description provided."
|
||||
/>
|
||||
</Typography>
|
||||
)}
|
||||
</Typography>
|
||||
</CardContent>
|
||||
</Card>
|
||||
|
||||
<Box sx={{ mb: 3 }}>
|
||||
<AiDiagnosisPanel
|
||||
diagnosis={diagnosis}
|
||||
onRefresh={fetchDetail}
|
||||
/>
|
||||
</Box>
|
||||
|
||||
<CommentThread
|
||||
ticketId={ticket.id}
|
||||
comments={comments}
|
||||
onCommentAdded={fetchDetail}
|
||||
/>
|
||||
</Grid>
|
||||
|
||||
{/* Right column: Status, Assignee, Details, Timeline */}
|
||||
<Grid item xs={12} md={4}>
|
||||
<Card sx={{ mb: 3 }}>
|
||||
<CardHeader
|
||||
title={
|
||||
<FormattedMessage
|
||||
id="updateStatus"
|
||||
defaultMessage="Update Status"
|
||||
/>
|
||||
}
|
||||
/>
|
||||
<Divider />
|
||||
<CardContent
|
||||
sx={{ display: 'flex', flexDirection: 'column', gap: 2 }}
|
||||
>
|
||||
<FormControl fullWidth size="small">
|
||||
<InputLabel>
|
||||
<FormattedMessage id="status" defaultMessage="Status" />
|
||||
</InputLabel>
|
||||
<Select
|
||||
value={ticket.status}
|
||||
label="Status"
|
||||
onChange={(e) =>
|
||||
handleStatusChange(Number(e.target.value))
|
||||
}
|
||||
disabled={updatingStatus}
|
||||
>
|
||||
{statusOptions.map((opt) => (
|
||||
<MenuItem key={opt.value} value={opt.value}>
|
||||
{opt.label}
|
||||
</MenuItem>
|
||||
))}
|
||||
</Select>
|
||||
</FormControl>
|
||||
|
||||
<FormControl fullWidth size="small">
|
||||
<InputLabel>
|
||||
<FormattedMessage id="assignee" defaultMessage="Assignee" />
|
||||
</InputLabel>
|
||||
<Select
|
||||
value={ticket.assigneeId ?? ''}
|
||||
label="Assignee"
|
||||
onChange={(e) =>
|
||||
handleAssigneeChange(
|
||||
e.target.value === '' ? '' : Number(e.target.value)
|
||||
)
|
||||
}
|
||||
disabled={updatingAssignee}
|
||||
>
|
||||
<MenuItem value="">
|
||||
<em>
|
||||
<FormattedMessage
|
||||
id="unassigned"
|
||||
defaultMessage="Unassigned"
|
||||
/>
|
||||
</em>
|
||||
</MenuItem>
|
||||
{adminUsers.map((u) => (
|
||||
<MenuItem key={u.id} value={u.id}>
|
||||
{u.name}
|
||||
</MenuItem>
|
||||
))}
|
||||
</Select>
|
||||
</FormControl>
|
||||
</CardContent>
|
||||
</Card>
|
||||
|
||||
<Card sx={{ mb: 3 }}>
|
||||
<CardHeader
|
||||
title={
|
||||
<FormattedMessage id="details" defaultMessage="Details" />
|
||||
}
|
||||
/>
|
||||
<Divider />
|
||||
<CardContent
|
||||
sx={{ display: 'flex', flexDirection: 'column', gap: 1.5 }}
|
||||
>
|
||||
<Box>
|
||||
<Typography variant="caption" color="text.secondary">
|
||||
<FormattedMessage
|
||||
id="installation"
|
||||
defaultMessage="Installation"
|
||||
/>
|
||||
</Typography>
|
||||
<Typography variant="body2">
|
||||
{detail.installationName}
|
||||
</Typography>
|
||||
</Box>
|
||||
<Box>
|
||||
<Typography variant="caption" color="text.secondary">
|
||||
<FormattedMessage
|
||||
id="createdBy"
|
||||
defaultMessage="Created By"
|
||||
/>
|
||||
</Typography>
|
||||
<Typography variant="body2">
|
||||
{detail.creatorName}
|
||||
</Typography>
|
||||
</Box>
|
||||
{detail.assigneeName && (
|
||||
<Box>
|
||||
<Typography variant="caption" color="text.secondary">
|
||||
<FormattedMessage
|
||||
id="assignee"
|
||||
defaultMessage="Assignee"
|
||||
/>
|
||||
</Typography>
|
||||
<Typography variant="body2">
|
||||
{detail.assigneeName}
|
||||
</Typography>
|
||||
</Box>
|
||||
)}
|
||||
<Box>
|
||||
<Typography variant="caption" color="text.secondary">
|
||||
<FormattedMessage
|
||||
id="createdAt"
|
||||
defaultMessage="Created"
|
||||
/>
|
||||
</Typography>
|
||||
<Typography variant="body2">
|
||||
{new Date(ticket.createdAt).toLocaleString()}
|
||||
</Typography>
|
||||
</Box>
|
||||
<Box>
|
||||
<Typography variant="caption" color="text.secondary">
|
||||
<FormattedMessage
|
||||
id="updatedAt"
|
||||
defaultMessage="Updated"
|
||||
/>
|
||||
</Typography>
|
||||
<Typography variant="body2">
|
||||
{new Date(ticket.updatedAt).toLocaleString()}
|
||||
</Typography>
|
||||
</Box>
|
||||
{ticket.resolvedAt && (
|
||||
<Box>
|
||||
<Typography variant="caption" color="text.secondary">
|
||||
<FormattedMessage
|
||||
id="resolvedAt"
|
||||
defaultMessage="Resolved"
|
||||
/>
|
||||
</Typography>
|
||||
<Typography variant="body2">
|
||||
{new Date(ticket.resolvedAt).toLocaleString()}
|
||||
</Typography>
|
||||
</Box>
|
||||
)}
|
||||
</CardContent>
|
||||
</Card>
|
||||
|
||||
<TimelinePanel events={timeline} />
|
||||
</Grid>
|
||||
</Grid>
|
||||
|
||||
{/* Delete confirmation dialog */}
|
||||
<Dialog open={deleteOpen} onClose={() => setDeleteOpen(false)}>
|
||||
<DialogTitle>
|
||||
<FormattedMessage
|
||||
id="confirmDeleteTicket"
|
||||
defaultMessage="Delete Ticket?"
|
||||
/>
|
||||
</DialogTitle>
|
||||
<DialogContent>
|
||||
<DialogContentText>
|
||||
<FormattedMessage
|
||||
id="confirmDeleteTicketMessage"
|
||||
defaultMessage="This will permanently delete this ticket, its comments, AI diagnosis, and timeline. This action cannot be undone."
|
||||
/>
|
||||
</DialogContentText>
|
||||
</DialogContent>
|
||||
<DialogActions>
|
||||
<Button onClick={() => setDeleteOpen(false)} disabled={deleting}>
|
||||
<FormattedMessage id="cancel" defaultMessage="Cancel" />
|
||||
</Button>
|
||||
<Button
|
||||
color="error"
|
||||
variant="contained"
|
||||
onClick={handleDelete}
|
||||
disabled={deleting}
|
||||
>
|
||||
<FormattedMessage id="deleteTicket" defaultMessage="Delete" />
|
||||
</Button>
|
||||
</DialogActions>
|
||||
</Dialog>
|
||||
</Container>
|
||||
<Footer />
|
||||
</div>
|
||||
);
|
||||
}
|
||||
|
||||
export default TicketDetailPage;
|
||||
|
|
@ -1,9 +1,9 @@
|
|||
import React, { useEffect, useState } from 'react';
|
||||
import { useNavigate } from 'react-router-dom';
|
||||
import {
|
||||
Alert,
|
||||
Box,
|
||||
Button,
|
||||
Chip,
|
||||
Container,
|
||||
FormControl,
|
||||
InputLabel,
|
||||
|
|
@ -22,7 +22,7 @@ import AddIcon from '@mui/icons-material/Add';
|
|||
import { FormattedMessage } from 'react-intl';
|
||||
import axiosConfig from 'src/Resources/axiosConfig';
|
||||
import {
|
||||
Ticket,
|
||||
TicketSummary,
|
||||
TicketStatus,
|
||||
TicketPriority,
|
||||
TicketCategory,
|
||||
|
|
@ -31,6 +31,7 @@ import {
|
|||
} from 'src/interfaces/TicketTypes';
|
||||
import Footer from 'src/components/Footer';
|
||||
import CreateTicketModal from './CreateTicketModal';
|
||||
import StatusChip from './StatusChip';
|
||||
|
||||
const statusLabels: Record<number, string> = {
|
||||
[TicketStatus.Open]: 'Open',
|
||||
|
|
@ -40,14 +41,6 @@ const statusLabels: Record<number, string> = {
|
|||
[TicketStatus.Closed]: 'Closed'
|
||||
};
|
||||
|
||||
const statusColors: Record<number, 'error' | 'warning' | 'info' | 'success' | 'default'> = {
|
||||
[TicketStatus.Open]: 'error',
|
||||
[TicketStatus.InProgress]: 'warning',
|
||||
[TicketStatus.Escalated]: 'error',
|
||||
[TicketStatus.Resolved]: 'success',
|
||||
[TicketStatus.Closed]: 'default'
|
||||
};
|
||||
|
||||
const priorityLabels: Record<number, string> = {
|
||||
[TicketPriority.Critical]: 'Critical',
|
||||
[TicketPriority.High]: 'High',
|
||||
|
|
@ -64,7 +57,8 @@ const categoryLabels: Record<number, string> = {
|
|||
};
|
||||
|
||||
function TicketList() {
|
||||
const [tickets, setTickets] = useState<Ticket[]>([]);
|
||||
const navigate = useNavigate();
|
||||
const [tickets, setTickets] = useState<TicketSummary[]>([]);
|
||||
const [search, setSearch] = useState('');
|
||||
const [statusFilter, setStatusFilter] = useState<number | ''>('');
|
||||
const [createOpen, setCreateOpen] = useState(false);
|
||||
|
|
@ -72,7 +66,7 @@ function TicketList() {
|
|||
|
||||
const fetchTickets = () => {
|
||||
axiosConfig
|
||||
.get('/GetAllTickets')
|
||||
.get('/GetTicketSummaries')
|
||||
.then((res) => setTickets(res.data))
|
||||
.catch(() => setError('Failed to load tickets'));
|
||||
};
|
||||
|
|
@ -85,7 +79,7 @@ function TicketList() {
|
|||
const matchesSearch =
|
||||
search === '' ||
|
||||
t.subject.toLowerCase().includes(search.toLowerCase()) ||
|
||||
t.description.toLowerCase().includes(search.toLowerCase());
|
||||
t.installationName.toLowerCase().includes(search.toLowerCase());
|
||||
const matchesStatus = statusFilter === '' || t.status === statusFilter;
|
||||
return matchesSearch && matchesStatus;
|
||||
});
|
||||
|
|
@ -191,6 +185,12 @@ function TicketList() {
|
|||
defaultMessage="Category"
|
||||
/>
|
||||
</TableCell>
|
||||
<TableCell>
|
||||
<FormattedMessage
|
||||
id="installation"
|
||||
defaultMessage="Installation"
|
||||
/>
|
||||
</TableCell>
|
||||
<TableCell>
|
||||
<FormattedMessage
|
||||
id="createdAt"
|
||||
|
|
@ -201,15 +201,11 @@ function TicketList() {
|
|||
</TableHead>
|
||||
<TableBody>
|
||||
{filtered.map((ticket) => (
|
||||
<TableRow key={ticket.id} hover sx={{ cursor: 'pointer' }}>
|
||||
<TableRow key={ticket.id} hover sx={{ cursor: 'pointer' }} onClick={() => navigate(`/tickets/${ticket.id}`)}>
|
||||
<TableCell>{ticket.id}</TableCell>
|
||||
<TableCell>{ticket.subject}</TableCell>
|
||||
<TableCell>
|
||||
<Chip
|
||||
label={statusLabels[ticket.status] ?? 'Unknown'}
|
||||
color={statusColors[ticket.status] ?? 'default'}
|
||||
size="small"
|
||||
/>
|
||||
<StatusChip status={ticket.status} />
|
||||
</TableCell>
|
||||
<TableCell>{priorityLabels[ticket.priority] ?? '-'}</TableCell>
|
||||
<TableCell>
|
||||
|
|
@ -217,6 +213,7 @@ function TicketList() {
|
|||
{ticket.subCategory !== TicketSubCategory.General &&
|
||||
` — ${subCategoryLabels[ticket.subCategory] ?? ''}`}
|
||||
</TableCell>
|
||||
<TableCell>{ticket.installationName}</TableCell>
|
||||
<TableCell>
|
||||
{new Date(ticket.createdAt).toLocaleDateString()}
|
||||
</TableCell>
|
||||
|
|
|
|||
|
|
@ -0,0 +1,101 @@
|
|||
import React from 'react';
|
||||
import {
|
||||
Box,
|
||||
Card,
|
||||
CardContent,
|
||||
CardHeader,
|
||||
Divider,
|
||||
Typography
|
||||
} from '@mui/material';
|
||||
import { FormattedMessage } from 'react-intl';
|
||||
import {
|
||||
TicketTimelineEvent,
|
||||
TimelineEventType
|
||||
} from 'src/interfaces/TicketTypes';
|
||||
|
||||
const eventTypeLabels: Record<number, string> = {
|
||||
[TimelineEventType.Created]: 'Created',
|
||||
[TimelineEventType.StatusChanged]: 'Status Changed',
|
||||
[TimelineEventType.Assigned]: 'Assigned',
|
||||
[TimelineEventType.CommentAdded]: 'Comment Added',
|
||||
[TimelineEventType.AiDiagnosisAttached]: 'AI Diagnosis',
|
||||
[TimelineEventType.Escalated]: 'Escalated'
|
||||
};
|
||||
|
||||
const eventTypeColors: Record<number, string> = {
|
||||
[TimelineEventType.Created]: '#1976d2',
|
||||
[TimelineEventType.StatusChanged]: '#ed6c02',
|
||||
[TimelineEventType.Assigned]: '#9c27b0',
|
||||
[TimelineEventType.CommentAdded]: '#2e7d32',
|
||||
[TimelineEventType.AiDiagnosisAttached]: '#0288d1',
|
||||
[TimelineEventType.Escalated]: '#d32f2f'
|
||||
};
|
||||
|
||||
interface TimelinePanelProps {
|
||||
events: TicketTimelineEvent[];
|
||||
}
|
||||
|
||||
function TimelinePanel({ events }: TimelinePanelProps) {
|
||||
const sorted = [...events].sort(
|
||||
(a, b) => new Date(b.createdAt).getTime() - new Date(a.createdAt).getTime()
|
||||
);
|
||||
|
||||
return (
|
||||
<Card>
|
||||
<CardHeader
|
||||
title={
|
||||
<FormattedMessage id="timeline" defaultMessage="Timeline" />
|
||||
}
|
||||
/>
|
||||
<Divider />
|
||||
<CardContent>
|
||||
{sorted.length === 0 ? (
|
||||
<Typography variant="body2" color="text.secondary">
|
||||
<FormattedMessage
|
||||
id="noTimelineEvents"
|
||||
defaultMessage="No events yet."
|
||||
/>
|
||||
</Typography>
|
||||
) : (
|
||||
<Box sx={{ display: 'flex', flexDirection: 'column', gap: 1.5 }}>
|
||||
{sorted.map((event) => (
|
||||
<Box
|
||||
key={event.id}
|
||||
sx={{
|
||||
display: 'flex',
|
||||
alignItems: 'flex-start',
|
||||
gap: 1.5
|
||||
}}
|
||||
>
|
||||
<Box
|
||||
sx={{
|
||||
width: 10,
|
||||
height: 10,
|
||||
borderRadius: '50%',
|
||||
backgroundColor:
|
||||
eventTypeColors[event.eventType] ?? '#757575',
|
||||
mt: 0.8,
|
||||
flexShrink: 0
|
||||
}}
|
||||
/>
|
||||
<Box sx={{ flex: 1 }}>
|
||||
<Typography variant="body2" fontWeight={600}>
|
||||
{eventTypeLabels[event.eventType] ?? 'Event'}
|
||||
</Typography>
|
||||
<Typography variant="body2" color="text.secondary">
|
||||
{event.description}
|
||||
</Typography>
|
||||
<Typography variant="caption" color="text.disabled">
|
||||
{new Date(event.createdAt).toLocaleString()}
|
||||
</Typography>
|
||||
</Box>
|
||||
</Box>
|
||||
))}
|
||||
</Box>
|
||||
)}
|
||||
</CardContent>
|
||||
</Card>
|
||||
);
|
||||
}
|
||||
|
||||
export default TimelinePanel;
|
||||
|
|
@ -1,11 +1,13 @@
|
|||
import React from 'react';
|
||||
import { Route, Routes } from 'react-router-dom';
|
||||
import TicketList from './TicketList';
|
||||
import TicketDetailPage from './TicketDetail';
|
||||
|
||||
function Tickets() {
|
||||
return (
|
||||
<Routes>
|
||||
<Route index element={<TicketList />} />
|
||||
<Route path=":id" element={<TicketDetailPage />} />
|
||||
</Routes>
|
||||
);
|
||||
}
|
||||
|
|
|
|||
|
|
@ -146,4 +146,31 @@ export type TicketDetail = {
|
|||
comments: TicketComment[];
|
||||
diagnosis: TicketAiDiagnosis | null;
|
||||
timeline: TicketTimelineEvent[];
|
||||
installationName: string;
|
||||
creatorName: string;
|
||||
assigneeName: string | null;
|
||||
};
|
||||
|
||||
export type TicketSummary = {
|
||||
id: number;
|
||||
subject: string;
|
||||
status: number;
|
||||
priority: number;
|
||||
category: number;
|
||||
subCategory: number;
|
||||
installationId: number;
|
||||
createdAt: string;
|
||||
updatedAt: string;
|
||||
installationName: string;
|
||||
};
|
||||
|
||||
export type AdminUser = {
|
||||
id: number;
|
||||
name: string;
|
||||
};
|
||||
|
||||
export enum DiagnosisFeedback {
|
||||
Accepted = 0,
|
||||
Rejected = 1,
|
||||
Overridden = 2
|
||||
}
|
||||
|
|
|
|||
|
|
@ -524,5 +524,33 @@
|
|||
"category": "Kategorie",
|
||||
"allStatuses": "Alle Status",
|
||||
"createdAt": "Erstellt",
|
||||
"noTickets": "Keine Tickets gefunden."
|
||||
"noTickets": "Keine Tickets gefunden.",
|
||||
"backToTickets": "Zurück zu Tickets",
|
||||
"aiDiagnosis": "KI-Diagnose",
|
||||
"rootCause": "Ursache",
|
||||
"confidence": "Zuverlässigkeit",
|
||||
"recommendedActions": "Empfohlene Massnahmen",
|
||||
"diagnosisAnalyzing": "KI analysiert dieses Ticket...",
|
||||
"diagnosisFailed": "KI-Diagnose fehlgeschlagen. Bitte versuchen Sie es später erneut.",
|
||||
"noDiagnosis": "Keine KI-Diagnose verfügbar.",
|
||||
"comments": "Kommentare",
|
||||
"noComments": "Noch keine Kommentare.",
|
||||
"addComment": "Hinzufügen",
|
||||
"timeline": "Zeitverlauf",
|
||||
"noTimelineEvents": "Noch keine Ereignisse.",
|
||||
"updateStatus": "Status aktualisieren",
|
||||
"details": "Details",
|
||||
"createdBy": "Erstellt von",
|
||||
"updatedAt": "Aktualisiert",
|
||||
"resolvedAt": "Gelöst",
|
||||
"noDescription": "Keine Beschreibung vorhanden.",
|
||||
"assignee": "Zuständig",
|
||||
"unassigned": "Nicht zugewiesen",
|
||||
"deleteTicket": "Löschen",
|
||||
"confirmDeleteTicket": "Ticket löschen?",
|
||||
"confirmDeleteTicketMessage": "Dieses Ticket wird mit allen Kommentaren, KI-Diagnosen und dem Zeitverlauf dauerhaft gelöscht. Diese Aktion kann nicht rückgängig gemacht werden.",
|
||||
"diagnosisFeedbackLabel": "War das hilfreich?",
|
||||
"feedbackSubmitted": "Feedback: {feedback}",
|
||||
"accept": "Akzeptieren",
|
||||
"reject": "Ablehnen"
|
||||
}
|
||||
|
|
@ -272,5 +272,33 @@
|
|||
"category": "Category",
|
||||
"allStatuses": "All Statuses",
|
||||
"createdAt": "Created",
|
||||
"noTickets": "No tickets found."
|
||||
"noTickets": "No tickets found.",
|
||||
"backToTickets": "Back to Tickets",
|
||||
"aiDiagnosis": "AI Diagnosis",
|
||||
"rootCause": "Root Cause",
|
||||
"confidence": "Confidence",
|
||||
"recommendedActions": "Recommended Actions",
|
||||
"diagnosisAnalyzing": "AI is analyzing this ticket...",
|
||||
"diagnosisFailed": "AI diagnosis failed. Please try again later.",
|
||||
"noDiagnosis": "No AI diagnosis available.",
|
||||
"comments": "Comments",
|
||||
"noComments": "No comments yet.",
|
||||
"addComment": "Add",
|
||||
"timeline": "Timeline",
|
||||
"noTimelineEvents": "No events yet.",
|
||||
"updateStatus": "Update Status",
|
||||
"details": "Details",
|
||||
"createdBy": "Created By",
|
||||
"updatedAt": "Updated",
|
||||
"resolvedAt": "Resolved",
|
||||
"noDescription": "No description provided.",
|
||||
"assignee": "Assignee",
|
||||
"unassigned": "Unassigned",
|
||||
"deleteTicket": "Delete",
|
||||
"confirmDeleteTicket": "Delete Ticket?",
|
||||
"confirmDeleteTicketMessage": "This will permanently delete this ticket, its comments, AI diagnosis, and timeline. This action cannot be undone.",
|
||||
"diagnosisFeedbackLabel": "Was this helpful?",
|
||||
"feedbackSubmitted": "Feedback: {feedback}",
|
||||
"accept": "Accept",
|
||||
"reject": "Reject"
|
||||
}
|
||||
|
|
|
|||
|
|
@ -524,5 +524,33 @@
|
|||
"category": "Catégorie",
|
||||
"allStatuses": "Tous les statuts",
|
||||
"createdAt": "Créé",
|
||||
"noTickets": "Aucun ticket trouvé."
|
||||
"noTickets": "Aucun ticket trouvé.",
|
||||
"backToTickets": "Retour aux tickets",
|
||||
"aiDiagnosis": "Diagnostic IA",
|
||||
"rootCause": "Cause principale",
|
||||
"confidence": "Confiance",
|
||||
"recommendedActions": "Actions recommandées",
|
||||
"diagnosisAnalyzing": "L'IA analyse ce ticket...",
|
||||
"diagnosisFailed": "Le diagnostic IA a échoué. Veuillez réessayer plus tard.",
|
||||
"noDiagnosis": "Aucun diagnostic IA disponible.",
|
||||
"comments": "Commentaires",
|
||||
"noComments": "Aucun commentaire pour le moment.",
|
||||
"addComment": "Ajouter",
|
||||
"timeline": "Chronologie",
|
||||
"noTimelineEvents": "Aucun événement pour le moment.",
|
||||
"updateStatus": "Mettre à jour le statut",
|
||||
"details": "Détails",
|
||||
"createdBy": "Créé par",
|
||||
"updatedAt": "Mis à jour",
|
||||
"resolvedAt": "Résolu",
|
||||
"noDescription": "Aucune description fournie.",
|
||||
"assignee": "Responsable",
|
||||
"unassigned": "Non assigné",
|
||||
"deleteTicket": "Supprimer",
|
||||
"confirmDeleteTicket": "Supprimer le ticket ?",
|
||||
"confirmDeleteTicketMessage": "Ce ticket sera définitivement supprimé avec tous ses commentaires, diagnostics IA et sa chronologie. Cette action est irréversible.",
|
||||
"diagnosisFeedbackLabel": "Était-ce utile ?",
|
||||
"feedbackSubmitted": "Retour : {feedback}",
|
||||
"accept": "Accepter",
|
||||
"reject": "Rejeter"
|
||||
}
|
||||
|
|
@ -524,5 +524,33 @@
|
|||
"category": "Categoria",
|
||||
"allStatuses": "Tutti gli stati",
|
||||
"createdAt": "Creato",
|
||||
"noTickets": "Nessun ticket trovato."
|
||||
"noTickets": "Nessun ticket trovato.",
|
||||
"backToTickets": "Torna ai ticket",
|
||||
"aiDiagnosis": "Diagnosi IA",
|
||||
"rootCause": "Causa principale",
|
||||
"confidence": "Affidabilità",
|
||||
"recommendedActions": "Azioni consigliate",
|
||||
"diagnosisAnalyzing": "L'IA sta analizzando questo ticket...",
|
||||
"diagnosisFailed": "Diagnosi IA fallita. Riprovare più tardi.",
|
||||
"noDiagnosis": "Nessuna diagnosi IA disponibile.",
|
||||
"comments": "Commenti",
|
||||
"noComments": "Nessun commento ancora.",
|
||||
"addComment": "Aggiungi",
|
||||
"timeline": "Cronologia",
|
||||
"noTimelineEvents": "Nessun evento ancora.",
|
||||
"updateStatus": "Aggiorna stato",
|
||||
"details": "Dettagli",
|
||||
"createdBy": "Creato da",
|
||||
"updatedAt": "Aggiornato",
|
||||
"resolvedAt": "Risolto",
|
||||
"noDescription": "Nessuna descrizione fornita.",
|
||||
"assignee": "Assegnatario",
|
||||
"unassigned": "Non assegnato",
|
||||
"deleteTicket": "Elimina",
|
||||
"confirmDeleteTicket": "Eliminare il ticket?",
|
||||
"confirmDeleteTicketMessage": "Questo ticket verrà eliminato definitivamente con tutti i commenti, la diagnosi IA e la cronologia. Questa azione non può essere annullata.",
|
||||
"diagnosisFeedbackLabel": "È stato utile?",
|
||||
"feedbackSubmitted": "Feedback: {feedback}",
|
||||
"accept": "Accetta",
|
||||
"reject": "Rifiuta"
|
||||
}
|
||||
|
|
|
|||
Loading…
Reference in New Issue