diff --git a/csharp/App/Backend/Websockets/RabbitMQManager.cs b/csharp/App/Backend/Websockets/RabbitMQManager.cs
index 476594f73..e6d50c70d 100644
--- a/csharp/App/Backend/Websockets/RabbitMQManager.cs
+++ b/csharp/App/Backend/Websockets/RabbitMQManager.cs
@@ -188,21 +188,22 @@ public static class RabbitMqManager
                     
                     Db.UpdateInstallationStatus(installationId, receivedStatusMessage.Status);
 
-                    const int AlarmStatus = 2;
-                    var isSodistore = installation.Product is 2 or 3 or 4 or 5;
-                    if (isSodistore
-                        && prevStatus != AlarmStatus
-                        && receivedStatusMessage.Status == AlarmStatus)
-                    {
-                        var prev = prevStatus;
-                        var alarmsSnapshot = (IReadOnlyList<AlarmOrWarning>)
-                            (receivedStatusMessage.Alarms?.ToList() ?? new List<AlarmOrWarning>());
-                        _ = Task.Run(async () =>
-                        {
-                            try { await AutoTicketService.MaybeCreateForAlarmAsync(installation, prev, alarmsSnapshot); }
-                            catch (Exception ex) { Console.WriteLine($"[AutoTicket] alarm failed for {installationId}: {ex.Message}"); }
-                        });
-                    }
+                    // Automatic ticket creation on error/warning (alarm) state — disabled.
+                    // const int AlarmStatus = 2;
+                    // var isSodistore = installation.Product is 2 or 3 or 4 or 5;
+                    // if (isSodistore
+                    //     && prevStatus != AlarmStatus
+                    //     && receivedStatusMessage.Status == AlarmStatus)
+                    // {
+                    //     var prev = prevStatus;
+                    //     var alarmsSnapshot = (IReadOnlyList<AlarmOrWarning>)
+                    //         (receivedStatusMessage.Alarms?.ToList() ?? new List<AlarmOrWarning>());
+                    //     _ = Task.Run(async () =>
+                    //     {
+                    //         try { await AutoTicketService.MaybeCreateForAlarmAsync(installation, prev, alarmsSnapshot); }
+                    //         catch (Exception ex) { Console.WriteLine($"[AutoTicket] alarm failed for {installationId}: {ex.Message}"); }
+                    //     });
+                    // }
 
                     //Console.WriteLine("----------------------------------------------");
                     //If the status has changed, update all the connected front-ends regarding this installation